Experience
What I bring to a team, with the receipts.
I lead with four strengths: AI and automation, product thinking, problem solving with data, and bringing teams together. Every result below is from my own work; the resume has each role in detail.
Strengths at a glance
Every strength, shown on the job.
Each dot is a result I can point to. My current role already shows all four.
| WisePayment Product Operations Specialist | Apex Fintech SolutionsBusiness Analyst | IMUMIImmigration Data Analyst Intern | UC San Diego RecreationProgram Coordinator | Michigan Law CenterLegal Intern | |
|---|---|---|---|---|---|
| i.AI and automation | 1 result | 1 result | 0 results | 0 results | 1 result |
| ii.Product thinking | 1 result | 1 result | 0 results | 1 result | 0 results |
| iii.Problem solving with data | 1 result | 1 result | 2 results | 1 result | 1 result |
| iv.Collaboration and leadership | 1 result | 2 results | 0 results | 0 results | 0 results |
One result. Select a strength to see the proof.
The proof
Four strengths, one result at a time.
AI and automation
I build automation and AI agents that catch problems and fix them before anyone has to step in.
3 results · 3 roles
90%
fewer downstream reporting failures
Pioneered an agentic withholding reversal process that detects anomalies and corrects them before clients escalate.
Apex Fintech SolutionsBusiness AnalystAutomated
Manual payment operations workflows
With SQL and AI tooling, standardising triage across North American payment routes.
WisePayment Product Operations Specialist20%
faster invoice processing through automated billing
Michigan Law CenterLegal Intern
Product thinking
I turn regulations, constraints and messy requirements into specs engineers can build, then see them through rollout.
3 results · 3 roles
$3M+
in vendor costs eliminated
Brought tax withholding operations in-house with Product and Engineering, translating 25+ regulatory requirements into system specifications.
Apex Fintech SolutionsBusiness AnalystBuilt
KPI and SLA frameworks for new payment features
In SQL, turning route-level performance data into product and operational decisions.
WisePayment Product Operations Specialist200%
more participation after launching 3 new programs
UC San Diego RecreationProgram Coordinator
Problem solving with data
I trace failures to their root cause in the data and fix them for good, not just the report that showed them.
6 results · 5 roles
200M+
records across 10M+ accounts
Traced reliability failures to upstream JSON-mapping discrepancies in SQL, then fixed them permanently.
Apex Fintech SolutionsBusiness Analyst$240B+
a year through the platform
Audited USD and CAD payment routes across FedWire, FedACH, FedNow and RTP. Pinpointed manual friction points and drove the fixes that raised straight-through processing.
WisePayment Product Operations Specialist12+
immigration datasets analysed
In R, SQL, Tableau, Power BI and Excel; the insights reshaped outreach for asylum populations across Latin America.
IMUMIImmigration Data Analyst InternFeatured
My busing-program findings, reported in
The Wall Street Journal·The New York Times·Reuters
IMUMIImmigration Data Analyst Intern60%
more engagement from a 5,000+ member database
UC San Diego RecreationProgram Coordinator35%
higher client retention from analysing 500+ accounts
Michigan Law CenterLegal Intern
Collaboration and leadership
Engineering, compliance, product and client teams bring me in because I can speak each of their languages.
3 results · 2 roles
Twice
Quarterly Recognition Award, in a single year
The only two-time recipient, for automation, insourcing and operational transformation.
Apex Fintech SolutionsBusiness AnalystEnd to end
Payment operations initiatives, scoping to rollout
With Product, Engineering and Operations, turning technical constraints into operational reality.
WisePayment Product Operations SpecialistGo-to
Operational resource for engineering, compliance, product and client teams
Translating system behaviour into business language and leadership-ready findings.
Apex Fintech SolutionsBusiness Analyst
Where I did it
The roles behind the results.
- Payment Product Operations SpecialistWise · Sep 2026 – now
- Business AnalystApex Fintech Solutions · Mar 2025 – Sep 2026
- Immigration Data Analyst InternIMUMI · Jun – Nov 2024
- Program CoordinatorUC San Diego Recreation · Oct 2021 – Jul 2024
- Legal InternMichigan Law Center · Sep 2018 – Aug 2021
Sep 2026 – now
Wise
Payment Product Operations Specialist · Austin, TX
Find where payments still need manual handling, agree the fix with Product and Engineering, and check afterwards that it worked.
What I did there
- Audit payment routes to find where manual steps slow payments down, and drive the fixes.
- Build measures and service targets for new payment features, so product and operations decisions rest on route-level data.
- Take initiatives from scoping and analysis through rollout, working with Product, Engineering and Operations.
- Act as a North American point of contact for payment incidents and regulatory changes, raising risks early.
Mar 2025 – Sep 2026
Apex Fintech Solutions
Business Analyst · Austin, TX
Made manual, repeated and fragile tax and cost-basis operations reliable, including moving a vendor-run operation in-house.
What I did there
- Led the move of a tax-withholding operation from an outside vendor to an in-house team, working with Product and Engineering on the rules, the procedures and the testing.
- Built AI tools that took routine data work off the team, including requests that used to wait in a queue.
- Fixed data reliability problems at their source by tracing errors back to the upstream cause rather than patching reports.
- Recognised twice in one year for automation and insourcing work.
Jun – Nov 2024
IMUMI
Immigration Data Analyst Intern · Remote
Analysed immigration datasets in R, SQL and Tableau; findings on busing programs were reported in national news.
Oct 2021 – Jul 2024
UC San Diego Recreation
Program Coordinator · San Diego, CA
Ran a membership database and launched new recreation programs using usage data.
Sep 2018 – Aug 2021
Michigan Law Center
Legal Intern
Analysed client data and automated billing and tracking workflows.
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